Global Water Leakage Summit
Day One : 17 June 2008
| 0830 |
Morning Coffee and Registration |
| 0850 |
Chair’s Opening Remarks |
Chair: Jack Carnell, Managing Director, South Staffordshire Water, UK
KEYNOTE PANEL 1: INTEGRATED LEAKAGE MANAGEMENT STRATEGIES
| 0900 |
Applying International Best Practice On Mastering Every Aspect Of The Overall Leakage Management Strategy; Real World Lessons That Deliver Results |
Effective leakage management is not just about technology. First class management and communications has a Herculean influence on any improved leakage performance outcome. This best in class panel session crystallises key management lessons to apply when leading your organisation’s leakage strategy, from the front and the top.
- Leakage measurement
- Making sure you have the right figures to decide where to strengthen and repair pipes
- Identifying areas that are fragile and zones for renovation
- Correctly prioritizing action on real losses underground and losses caused by under registration of meters, theft of water and commercial leakage
- Adopting an integrated communications approach between customer services, metering, operations and repairs – demonstrating the benefits of strong interdepartmental communications vs. the penalties of poor interaction
- Panel conclusion and take home action points - Benchmarking the most important strategic management lessons from leading performance turnarounds
Panellists:
Ken Brothers, Commissioner of Public Works, Regional Municipality of Niagara, Canada
Peter Farrer, General Manager, Tactical Planning and Performance, Scottish Water
Bruno Nguyen, Operations Director, Eau de Paris, France
Han Wei, Deputy Chief Engineer, Beijing Capital Co., China
| 1000 |
Questions & Discussion |
| ASSESSING THE FUTURE OF ECONOMIC LEAKAGE MODELS TO INCORPORATE CARBON FOOTPRINT IMPACTS, ENVIRONMENTAL AND SOCIAL FACTORS |
KEYNOTE PANEL 2: ASSESSING THE LATEST THINKING ON TARGET SETTING
| 1010 |
Alternatives To Measuring The Economic Level Of Leakage - Understanding The Total Environmental & Socio-Economic Costs Of Water Loss |
- Latest thinking and research on new performance targets and alternative options to measuring solely the economic level of leakage Incorporating the total costs to society & the environment
- Analysing new data sets on
- Mains replacement carbon footprint impacts
- Water and river flow consequences
- Manpower and materials repercussions
- The impacts on customers including how much they will pay?
- All additional impacts
- Dynamic industry incentives
- Panel conclusion and take home action points - In the future, how should water companies benchmark against best in class performance? What are the future regulatory strategies for taking leakage performance to the next level?
Panellists:
Trevor Bishop, Head of Water Resource Management, Environment Agency, UK
Peter Jiggins, Head of Branch, Drinking Water Quality and Water Conservation, DEFRA, UK
Dennis Dellow, Network Manager, Northumbrian Water (South) UK
| 1050 |
Questions & Discussion |
| 1100 |
Morning Refreshments Served In The Exhibition Showcase Area |
| 1130 |
An Holistic & Integrated Approach To Water Loss Management |
- The magnitude and complexity of the water loss problem
- The need to raise the global awareness
- An holistic and integrated approach to the solution
- A call for cooperation – how can we offer the best integrated solution
Booky Oren, President and CEO, Miya, Israel
| 1150 |
Questions & Discussion |
| ANALYSING THE CRITICAL MANAGEMENT FACTORS THAT AFFECT LEAKAGE AND LEAKAGE MANAGEMENT |
INTERNATIONAL CASE STUDY: AGUAS DO PORTO, PORTUGAL
MANAGING CHANGE TO TURN AROUND LEAKAGE PERFORMANCE
| 1200 |
Defining The Critical Conditions Of Success For Water Loss Reduction – A Strategic Management Case Study |
- How a failing system was turned around through optimizing people, processes and systems
- How long did it take?
- What worked? What didn’t deliver the desired results?
- Understanding critical conditions for loss and failures
- Case study conclusions – understanding the exact sequence for implementing the most important priorities
Joaquim Pocas Martins, President of the Restructuring Board, Aguas do Porto, Portugal
| 1220 |
Questions & Discussion |
UK CASE STUDY: SEVERN TRENT WATER
METHODOLOGIES & TECHNIQUES FOR DELIVERING RESULTS
| 1230 |
Overview Of The Key Technical Successes (& Failures) Associated With A Leakage Reduction Turnaround Programme |
- Measuring the impact of the following factors on leakage performance
- Pipe replacement
- Meter replacement programmes
- District metering
- Leak detection systems
- Technical methodologies for improving non revenue water loss
- Understanding the simple contributions that can make a significant impact on performance
- Comparing the performance of different technologies
- Case study action points – defining the most important technical methodologies and practical lessons
Alan Payne, General Manager, Asset Delivery, Severn Trent Water, UK
| 1250 |
Questions & Discussion |
| 1300 |
Networking Lunch In The Exhibition Area |
DETERMINING TOTAL SYSTEM LOSSES
| 1400 |
Assessment & Characterization Criteria For Quantifying Total System Losses: |
- Methodologies for identifying non revenue water NRW
- Theft
- Illegal connections
- Meter reading errors
- Billing and inputting errors
- Poor O&M practices
- Assessment techniques for quantifying and characterising apparent losses vs. real losses
- Assessing the performance of commercial interventions and DMAs
- Addressing apparent losses on a city wide scheme
Dr Ronnie McKenzie, Managing Director, WRP Pty Ltd, South Africa
| 1420 |
Questions & Discussion |
CASE STUDY
| 1430 |
Assessing And Challenging Total Losses In A Water Scarce Region |
- The context: water scarcity, and bringing efficiency to the water supply system
- Technical, financial and institutional challenges
- Reducing NRW: metering program, improvements to billing and collection
- Updating customer information and re-classification (domestic, commercial, industrial)
- Introducing GIS
Dr Mohamed Hassan, Head of Technical Regulation, Egyptian Water and Wastewater Regulatory Agency (EWRA)
| 1450 |
Questions & Discussion |
| 1500 |
Tackling Data Quality Issues To Successfully Determine The Extent Of Your Company’s Water Leakage Problem |
- Solutions for delivering sufficient reliable data to make intelligent decisions on establishing how much leakage you have
- Integration and use of existing data
- Expanding monitoring systems
- Establishing a proper leakage rate in the absence of proper metering
- Understanding underground network asset condition
Supichete Tavorntaveevong, Database and Processing Section Chief, Metropolitan Waterworks Authority, Bangkok, Thailand
| 1520 |
Questions & Discussion |
| 1530 |
Refreshments Served In The Exhibition Showcase Area |
STRATEGIC INTERNATIONAL CASE STUDIES ON IMPLEMENTING THE KEY CORPORATE, OPERATIONAL AND FINANCIAL CHANGES TO IMPROVE OPERATIONAL EFFICIENCY AND NON REVENUE WATER
| 1600 |
CASE STUDY 1 - MALAYSIA |
- How effective change management can improve operating efficiency and reduce NRW
- The development of the Johor Water Supply Company
- Corporate, operational and financial changes
- Development of the NRW strategy and its implementation
Ahmad Zahdi Jamil, CEO, SAJH (Johor Water Company) Malaysia
| 1620 |
Questions & Discussion |
| 1630 |
CASE STUDY 2 – SOUTH AFRICA |
- Knowing, managing and operating a system
- Identifying areas of high leakage and wastage, and reducing pressure
- Conducting water audits of all large consumers
- Developing a realistic strategy that can be implemented
- Cross-department implications for NRW calculation and management
- Monitoring key performance indicators
Fazel Sherrif, Executive Director, City of Tshwane Metropolitan Municipality, South Africa
| 1650 |
Questions & Discussion |
UK CASE STUDIES – PRIORITIZING ACTIONS TO MAXIMISE PAYBACK
| 1700 |
Implementing Cost Effective Methodologies to Aid Leakage Reduction |
- Cost effective processes for managing leakage on communication pipes and customer pipes
- Prioritising Asset Renewal and Replacement in the network, including:
- Customer supply pipes
- Communication pipes
- Distribution network
- Trunk mains
- Defining cost effective methodologies for identifying leaks in different network zones to maximise payback
Paul Parr, Leakage Manager (East), United Utilities, UK
| 1720 |
Customer Supply Pipe Leakage – Striking The Balance Between Minimising The Costs Of Repairing While Providing A Level Of Customer Service |
- Educating customers about supply pipes and programmes for repair or replacement
- Delivering solutions that are affordable to the customer
- Providing good customer service
- Action point – identifying the key methodologies for reducing the costs of managing supply pipe leakage
Dennis Dellow, Network Manager, Northumbrian Water (South) UK
| 1740 |
Questions & Discussion |
| 1750 |
Chair’s closing remarks and close of day one |
| 1800 |
Evening Drinks Reception for Speakers and Delegates |
 Top
Day Two : 18 June 2008
| 0850 |
Chair’s Opening Remarks |
Chair: David Shore: Operations Director, South East Water, UK
| EVALUATING THE OVERALL EFFECTIVENESS OF THE LATEST PRACTICAL TOOLS AND TECHNOLOGIES FOR MONITORING AND DETECTING LEAKS |
TECHNOLOGY PANEL SESSION
| 0900 |
Comparative International Case Studies On Arriving At The Optimal Mix Of Technologies & Techniques – Which Technologies Are Delivering Excellent Results? |
- Overview of the different methodologies used in the case studies
- Evaluating the cost performance ratios of different technologies including
- Software for predicting and monitoring leakage
- Leakage detection
- Innovative technologies
- Correlating on large diameter mains
- Reviewing the specific case study challenges
- Reviewing the different technology programmes: selection, deployment and practical implementation
- Action points - tangible benefits – actual results, cost savings
Panellists:
Bojan Ristovski, Director of Leak Detection Department, PE Water Supply and Sewerage, Skopje, Macedonia
Philip Bright, Non Revenue Water Manager, West Virginia American Water Company, USA
Eliane Algaard, Network and Leakage Strategy Manager, Veolia Water Partnership - Three Valleys Water Plc, UK
| 1000 |
Questions & Discussion |
| LOOKING AHEAD AT WHERE NEXT GENERATION INTELLIGENT TECHNOLOGIES CAN TAKE THE INDUSTRY WHAT’S ON THE HORIZON? |
| 1010 |
Ministry of Defence Case Study: How Flow Metering Technology Helped C2C Cut Ministry Of Defence Leaks By Over 50% |
- Overview of C2C Consortium project
- Adopting a targeted approach to leakage reduction based on the availability of high quality data
- Reviewing the business benefits of AquaMaster flow metering technology
- Evaluating the benefits of accurate leakage monitoring through improved data accuracy
Tony Hoyle, UK Product Manager, Flow Products, ABB
| 1030 |
Questions & Discussion |
| 1040 |
Dealing with Accuracy of Bulk Water Supplies in Large Diameter Trunk Mains |
- Assessing the latest detection technologies and methods
- Overcoming challenges associated with an old pipe network and urban environment
- What performance indicators to use for large diameter mains
- Pipeline integrity management and techniques for condition assessment
MacDonald Mkhize, General Manager – Operations, Rand Water, South Africa
| 1100 |
Questions & Discussion |
| 1110 |
Morning refreshments served in the exhibition showcase area |
| 1140 |
Making the Case for a Leakage Driven Infrastructure Renewal Programme by Understanding the Leakage Reduction Benefits for Utility and Customer Networks |
- Predicting long term effects by understanding how different factors and practices impact leakage
- Utilising leakage deterioration models to predict how much leakage will improve if you renew specific parts of the network
- Knowing how much leakage is attributable to customer pipe networks as well as your water utility network
Joaquim Pocas Martins, President of the Restructuring Board, Aguas do Porto, Portugal
| 1200 |
Questions & Discussion |
| 1210 |
Examining New Technologies For Detecting Leaks |
- Research & development of enabling and informing devices and processes (LeakFrog and NightRider) by considering probability in demand and leakage
Nic Clay-Michael: Clean Water Networks Research Manager, Thames Water Research & Development, UK
| 1230 |
Network Modelling As A Tool For Assessing The Range Of Pressures & Flows |
Taking Network Modelling To The Next Stage To Detect Bursts
- Narrowing down areas for leakage detection
- Benefits of desk based leakage studies
- Utilising network models and genetic algorithms
- Comparing the latest software and field models
Richard Walwyn: Distribution Asset Manager (West) Severn Trent Water
| 1250 |
Questions & Discussion |
PRESSURE MANAGEMENT: INTERNATIONAL CASE STUDY
| 1400 |
Controlling Leakage Through Pressure Management |
Application of Pressure Management Techniques in the Water Supply Network of EYDAP SA, Athens, Greece
- The Athens supply network and system characteristics
- How to control leakage – overcoming difficulties with implementing DMAs
- Applying pressure management and leakage control
- Case studies and results using PRVs
Sophie Kanellopoulou: Manager of the Department of Coordination, Operation and Planning of the Water Supply Network, Eydap, Greece
| 1420 |
Questions & Discussion |
CASE STUDY
| 1430 |
Addressing Complex Network Characteristics To Improve Efficiency For The City Of Lucca |
- Original situation and problems - characteristics and complexity of the Lucca network
- Why reducing leakage was the solution - technical approach, results, conclusions
- How network models contributed to the solution
Paolo Saccani, Managing Director, GEAL Spa, Lucca, Italy
Dewi Rogers, Managing Director, DEWI Ltd., Perugia, Italy
| 1450 |
Questions & Discussion |
| 1500 |
Comparing Different Methodologies For Organising Leakage Detection Contracts |
A review of the advantages and disadvantages of differing contract methodologies and provide a discussion topic for future debate. Key elements of the presentation will include:
- Optimising detection performance contracts – weighing up the benefits of payment on performance or payment on time
- Improving efficiency – comparing detect and repair with detection only
- Effective campaign plans and contracts - which performance contract schemes are best suited for specific networks and parts of the network?
- Take home action point: what contracts can be optimised for different types of leak detection work?
Simon Dray, Director, Hydrosave
| 1520 |
Questions & Discussion |
| 1530 |
Refreshments Served In The Exhibition Area |
| 1600 |
Solutions For Measuring Network Reliability And Driving Sustainable System Efficiency |
Although a water loss system may be efficient, it may not be reliable enough. So, how do you move from system efficiency to network wide reliability?
- Minimising complaints from customers and the regulator on system reliability – key management lessons
- Defining the key criteria in a water leakage context
- Efficiency – The amount of resource that produces a certain effect
- Reliability – The % of downtime in your system
- Solutions for ensuring system reliability in addition to efficiency
- Pressure problems
- Quality issues
- Measuring reliability in the absence of universal criteria
- Developing indicators for measuring system reliability
- How do clients perceive the reliability of the water company
Nigel Martin, Group Manager – Supply, Wessex Water, UK
| 1620 |
Questions & Discussion |
| 1630 |
Systems For Managing Leakage Prevention Whilst Optimizing Pumping Costs In Today’s Era Of Escalating Energy Prices |
The challenges of reducing surges and burst frequency in a fragile distribution network by pump optimisation and pressure management
- Ensuring the system operates as efficiently as possible using the least amount of energy
- Making predictions to reinforce mains while making the best possible use of resources
- Leakage prevention while optimizing pumping costs – what systems are out there?
Glen Laville: Acting Deputy General Manager, Bahamas Water Services Corporation, Bahamas
| 1650 |
Questions & Discussion |
| 1700 |
Vendor Technology Session |
Short case study presentations on using the latest technologies from a selection of exhibitors:
- Flow monitoring and data capture
- Software for modelling and data analysis
- Innovative leak detection technologies
- Pressure management systems
| 1800 |
Chair’s Closing Remarks |
Top
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 | THAMES WATER TO SUPPORT THE SITE VISIT ! DEMONSTRATION OF INNOVATIVE LEAK DETECTION TECHNOLOGIES . . More |
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MacDonald Mkhize, General Manager – Operations, Rand Water
Ken Brothers, Commissioner of Public Works, Regional Municipality of Niagara
Joaquim Pocas Martins, President of the Restructuring Board, Aguas do Porto
Ahmad Zahdi Jamil, Chief Executive Officer, SAJ Holdings (Johor Water Company)
Glen Laville, Acting Deputy General Manager, Bahamas WSC
Bruno Nguyen, Operations Director, Eau de Paris
Han Wei, Deputy Chief Engineer, Beijing Capital Water Company
Bojan Ristovski,
Director of Leak
Detection Department, PE Water Supply and Sewerage, Skopje
Philip Bright, Non Revenue Water Manager, American Water South Eastern Region
David Shore, Operations Director, South East Water
Dennis Dellow, Network Manager, Northumbrian Water (South)
Jack Carnell, Managing Director, South Staffordshire Water
Peter Jiggins, Head of Branch, Drinking Water Quality and Water Conservation, DEFRA
Trevor Bishop, Head of Water Resource Management, Environment Agency
Paolo Saccani,
Managing Director, GEAL Spa, Lucca, Italy
Dewi Rogers ,
Managing Director, DEWI Ltd.
Dr Mohamed Hassan,
Head of Technical Regulation, Egyptian Water and Wastewater Regulatory Agency (EWRA)
Fazel Sherrif,
Executive Director, City of Tshwane Metropolitan Municipality, South Africa
Supichete Tavorntaveevong,
Database and Processing Section Chief, Metropolitan Waterworks Authority, Bangkok
Nigel Martin,
Network Services Group Manager – Supply, Wessex Water Services
Alan Payne,
General Manager for Asset Delivery, Severn Trent Water
Booky Oren,
President and Chief Executive Officer, Miya
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