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Meet Senior Executives From International Water Utilities:

  • CEOs
  • Managing Directors
  • Leakage Development Managers
  • Distribution Managers
  • Leakage Managers
  • Leakage Team Leaders
  • Network Leakage Managers
  • Network Managers
  • Regulation Managers
  • Leakage Engineers
  • Leakage Controllers
  • Operations Directors
  • Heads Of Research & Development
  • Leakage Strategy / Leakage Development Managers
  • Chief Engineers
  • Engineering Directors
  • Civil Engineers
  • Senior Manager Distribution Operations
  • Senior Water Engineers
  • Distribution Systems Managers
  • Directors, Water Distribution
  • Heads Of Water Supply
  • Pipeline Management
  • Maintenance
  • Chief Data Officer
  • Head of Data Factory

Plus Service & Solution Providers In The Following Areas:

  • Leak Detection Equipment
  • Leak Detection Contractors
  • Pipe Location Specialists
  • Pipe Material Providers
  • GIS
  • Network Modelling
  • Data Management
  • Meter Suppliers
  • Valve Suppliers
  • Pump Suppliers
  • Pressure Reduction Valves
  • Data loggers
  • Satellite technology for asset location and management
  • Thermal imaging/radar technologies
  • Pipe Inspection and condition assessment (External/internal)
  • Acoustic noise loggers
  • Flow meters (full bore/insertion)
  • Customer meters and meter readers
  • Excavation and trenchless technology
  • Pipe repair technologies (internal/external)


DAY 1 - Tuesday 8 December 2020

09.00 Introduction to the Summit

Frenk Withoos, Managing Director, ABB Measurement & Analytics Northern European Region

09.10 Chair's Opening Remarks

Bob Taylor, CEO, Portsmouth Water, UK


09.20 Working Together To Meet Goals - Public Interest Commitments (PiCs)

The water industry in England and Wales, through its trade association Water UK, last year launched a set of challenging Public Interest Commitments which go beyond regulatory business plans and demonstrate the industry's wider commitment to the communities it serves and the environment.

There are five individual Public Interest Commitment goals, with each goal being sponsored by a group of industry CEOs.  One of the goals is to triple the rate of leakage reduction across the sector by 2030.  This keynote presentation from the 3 sponsoring CEOs will explain the steps the industry plans to take to deliver on their commitment.

Pauline Walsh, CEO, Affinity Water, UK

Peter Simpson, CEO, Anglian Water, UK

Bob Taylor, CEO, Portsmouth Water, UK

09.40 Panel Discussion and Q&A


10.00 The Innovation Fund and RAPID - Two OFWAT Initiatives To Meet The Long Term Challenges Ahead

  • Ofwat's Innovation Fund has big implications for progressing leakage reduction, particularly by collaboration between key players - contractors, suppliers and practitioners
  • RAPID (Regulators' Alliance for Progressing Infrastructure Development) is an alliance between Ofwat, EA and DWI, providing a joint approach to transform water company performance and provide greater public value

Ian Pemberton, Principal, RAPID, Ofwat, UK

10.20 The Leakage Innovation Heat-map Of Water Company Research

All the UK Water Companies have shared their current list of more than 300 leakage innovation projects, and for the first time, we have a heat-map of company research, which is already driving collaboration and preventing duplication of effort:

  • How will the heat-map help companies achieve zero leakage?
  • What research progress has been made by UKWIR on the zero leakage challenge?

Jeremy Heath, Innovation Manager, SES Water, UK

10.40 Collaboration Between Water Companies In The Water Scarce Areas Of SE England

Water Resources in the South East (WRSE) is an alliance of six south east water companies, government and regulators, who are together developing a multi-sector, regional resilience plan.

The alliance considers a range of future scenarios to identify the preferred infrastructure and demand management solutions for meeting the water deficit in each company

Trevor Bishop, Director, Water Resources in the South East (WRSE), UK

11.00 Q&A

11.10 Refreshment Break


2018-19 saw the largest roll out of in-situ acoustic loggers in the UK water industry. Two UK water companies outline how they have approached the specific challenges faced in reaching their leakage targets

  • What changes are they making to their operating policies to address the challenges?
  • What technologies - both traditional and innovative - are they putting in place to reach the targets?
  • How are they collaborating with customers, suppliers and other stakeholders?
  • How are they addressing the skills gaps for operating a changing water network?

Andrew Roach, Head of Operational Planning and Resilience, Yorkshire Water, UK

Tim McMahon, Head of Water Asset Management, Thames Water, UK

12.20 Q&A


Sponsored By: HWM Invenio

12.30 Integrating Network Data To Localise Leaks

  • Sensor technology for flows, pressure, acoustics and temperature measurement
  • Options for data transfer and communication
  • Combining data to create a smart network solution
  • Identifying consumption and network events

Mike Tennant, Director of Sales and Business Development, HWM-Water

Stuart Trow, Director, Invenio Systems

12.50 Managing Leakage In The DCWW Network

  • Specific challenges from monitoring and analysing data
  • How best to use fixed networks and mobile surveys
  • Methodologies for locating new leaks and hidden leaks
  • Balancing work on trunk mains, distribution mains, and customer supplies

Dan Morgan, Leakage Delivery Manager - Water Engineering, Dwr Cymru Welsh Water

13.10 Q&A

13.20 Lunch


Sponsored by Inflowmatix

14.50 Techniques To Build Confidence

Presenting a number of novel techniques to build confidence in a network, based on deploying computational approaches in collaboration with industry partners

Dr Mike Williams, CEO, Inflowmatix

Robin Bell, COO, Inflowmatix

15.10 Q&A


We have heard from UK water companies about their challenges, particularly in the dry South East of the country.   Elsewhere across the globe, water utilities are facing different, and often more difficult, challenges. 

From coping with bushfires and long term drought in SE Australia, managing a water network in the water scarce arid region of Chile, dealing with historically high levels of leakage in Ireland, to acknowledging and addressing non-revenue water losses in Macao, water utility operators have to use all the knowledge and new technologies available to them

15.15 Leakage Detection In An Arid Zone - Atacama Desert Case Study

Antofagasta is a region northern Chile bordering the Atacama desert - a very arid region with almost no rainfall. Since 2010, Aguas Antofagasta has been introducing, in stages, smart technologies for water loss reduction:

  • The introduction of increasing numbers of smart sensors across the network - the first big step to increasing 'visibility' in the network
  • Implementing smart pressure management across the network
  • Analysis of pipe repair processes and costs
  • Addressing apparent losses and illegal connections, and how they affect total water loss

Cristian Jimenez, Operations Manager, Aguas de Antofagasta, Chile

15.35 Challenges Met And Progress Achieved - Irish Water Case Study

Formed in 2014 by the amalgamation of 34 water companies and local councils, Irish Water is a national utility delivering water services. What were the milestones along the way, and what progress has been achieved, in reducing the high level of leakage and meeting customer demand since its formation?    

  • The situation in 2014 and the national water resources plan
  • 'Lose less' - challenges for Irish Water
  • Transforming leakage management from reactive to systematic
  • Progress on leakage reduction and leakage data improvements
  • Applying innovation

David Lonergan, National Leakage Manager, Irish Water

15.55 Q&A

16.05 Refreshment Break


16.35 Smart Management Of Non-Revenue Water (NRW) - Macao Case Study

The evolution of smart NRW management at Macao Water embraces the concept of 'smart water' and how the company uses mass data to provide a comprehensive NRW management strategy

  • Digital data analysis from leakage detection, asset management, bursts, meter and consumption management
  • Reduction in NRW, ILI and leakage rate
  • Live demonstration of the NRW management tool - 'Power BI'

Jacky Lei, Deputy General Manager, The Macao Water Supply Company Limited, Macao

16.55 Reducing Water Loss With Artificial Intelligence In Borriana - Spain Case Study

FACSA is Spain's leading integrated water management company, monitoring and controlling water management in Castellón, in eastern Spain. Established in 1873, FACSA provides services to over four million citizens in 70 cities. The water company is pioneering the implementation of virtual DMA technology in the Mediterranean area:
  • Reducing the time it takes to detect and locate leaks
  • Minimising the risk of damage to the infrastructure

Francesc Gavara, Head, Water Meter Department, FACSA, Spain

17.15 Q&A

17.25 ABB Case Study

17.45 Q&A

17.50 Chair's Closing Remarks and End of Day 1

18.00 Drinks Reception

19.30 Gala Dinner

DAY 2 - Wednesday 9 December, 2020


09.00 Chair's Opening Remarks

Richard Price, Chief Operating Officer, Bristol Water, UK


09.10 Chair's Keynote - Managing Our Underground Assets In A Digital Age


Sponsored By Mueller

09.30 'More For Less - Foresight Driven Decision Making'

  • Utilising relevant data & root cause analysis
  • Making decisions to change the future, not the past
  • Delivering better service in the short term, long term and throughout
  • Breaking down silos between stakeholders
  • Taking a holistic approach to designing smart networks

Joseph Finn, Area Sales Manager - UK & Ireland, Mueller

09.50 HERA Group's Asset Management Strategy And The Role Of Innovative Leak Detection - Italy Case Study

Based in Bologna, HERA Group is an aggregation of 11 municipal companies operating in Emilia-Romagna. It is one of Italy's largest multi-utilities, working mainly in the environment, water and energy sectors.  The case study describes HERA's work in developing a smart asset management strategy

  • How to maintain a desired level of service at a lowest life cycle cost
  • How to define a tailored O&M plan for critical assets
  • Experience in application of innovative leak detection technologies: dynamic monitoring models and satellite based monitoring to detect ground movements

Emidio Castelli, Head of Water Networks, HERA Group, Italy

Marco Fantozzi, Managing Director, Isle Utilities Spa, Italy

10.10 Managing and Operating Underground Assets - Singapore Case Study

The Public Utilities Board, Singapore's National Water Agency will give delegates an update on how they manage their assets in a smart utility network

  • Experiences with condition assessment technologies
  • Using digital twins
  • Data analytics for pipe failures - Smart Water Grid

10.30 Q&A

10.40 Refreshment Break


Sponsored By Xylem

10.55 Managing Risk: Scottish Water's Experience Of In-Pipe Condition Assessment Tools To Reduce Both Risk And Cost

With ageing assets failing at an increasing rate and an industry which is subject to ever increasing customer and regulatory scrutiny, Water and Wastewater companies are being forced to rethink how they optimise their asset investment

  • Traditional methods of investment planning have been based on a statistical approach using risk factors such as age and assumed condition, which can lead to the replacement of assets which still have substantial life remaining
  • Scottish Water has implemented an approach which includes using in-line pipe inspection tools for high risk pipes which has allowed a targeted, effective and defensible intervention strategy to be developed, which reduces risk and cost

Laura Burnett, Water Service Strategy Team Leader, Scottish Water, UK

Ruth Clarke, Business Development Manager, Advanced Infrastructure Analytics, Xylem

Anthony Bond, Technical Manager, WRc Infrastructure

11.30 Smart Pipe Condition Assessment - Moving From Reactive To Proactive

  • By analysing pipe failure rates with an automated leak detection system that uses big data analytics and analysis of leak dynamics, pipe replacement is no longer related to age, but to pipe failure rate
  • NRW in New Jersey has reduced dramatically in a very short time by locating and fixing leaks as they develop  - instead of after they burst

Jack McNaughton, Manager, System Maintenance, Suez New Jersey, USA

11.50 Q&A


Smart networks are getting smarter - and operator skills are changing - to meet smarter and faster technologies and software for data collection, data communication and data analysis 

11.55 Anglian Water's Approach To Operating A SMART Water Network

  • Introduction and overview of the region and specific challenges
  • SMART enabled networks: Technology and process
  • How to deliver "SMART" with existing and proven technology and methods
  • Integrating the customer - joining the dots
  • Gen Z and beyond - integrating and enhancing a changing workforce

James Hargrave, Regional Operational Leakage Manager, Anglian Water, UK

12.15 Maximising ODI Performance Benefits Using Smart Networks

How can smart networks improve performance in other areas to meet Outcome Delivery Incentives (ODIs) - such as Compliance Risk Index (CRI) and interruptions to supply - as well as leakage and Per Capita Consumption (PCC)?

Mark Tully, Asset Strategy Manager (Water), Southern Water, UK

12.35 Q&A


12.45 Least Cost Water Networks Performance Improvement Strategies

SUEZ has developed a holistic strategy for efficient management and maintenance of assets, utilising innovative technologies to address network features and events that cause stress:

  • Failure risk analysis for asset renewal prioritisation - a global approach for water networks performance improvement
  • A comprehensive strategy, reversal of the trend of IWA's NRW action levers, starting with cost-effective asset management as a prerequisite for effective pressure management
  • Management of transients and pressure variations, for a sustainable calm network,  as well as leakage reduction and control
  • Demonstration of the algorithmic advances utilized for smart asset management
  • Failure risk analysis prioritisation for asset management as an entry point to the optimization of CAPEX, OPEX and performance levels in the management of water distribution networks

David Duccini, Division Manager, Distribution Technical Centre, Suez Environnement, France

Pierre Bonardet, Chief Solutions Officer, Distribution Technical Centre, Suez Environnement, France

13.05 Q&A

13.10 Lunch


14.40 Chair's Opening Remarks

Joydip Sanyal, Global Product Manager, Electromagnetic Flowmeter - Water Industry, ABB

14.50 ABB Case Study Presentation

15.10 Q&A


10% of leakage in a network is visible, 30% invisible (unreported) and 60% is background leakage.  We know that 75% of background leakage is on the customer supply pipe, but how much is due to plumbing leaks and how much to customer consumption? It is clear that leakage on the customer side is much greater than previously thought - to reduce leakage by the target amounts water companies have set themselves, they must tackle background leakage

15.15 Using IoT To Find Leaks On Plastic Pipes

50% of Portsmouth Water's distribution network is made up of plastic pipes. To meet the challenging targets set by Ofwat and the industry's Leakage Public Interest Commitment (PIC) initiative, significant improvements are needed:

  • Machine learning software to utilise IoT pressure data to predict and pinpoint bursts on plastic pipes                     
  • Automatic identification of leaks (reducing the run times of leak) with permanent monitoring
  • Automated network modelling - adoption of live network models to design calmer networks
  • Using an IoT pressure sensor with low-power technology to get more pressure data - increasing the affordable number of data points including 4G not-spots

Jamie Jones, Leakage and Smart Networks Manager, Portsmouth Water, UK

15.35 Empowering Customers With IoT Smart Metering

South West Water is actively testing IoT smart metering technology to help make customers' bills more affordable as well as helping to eradicate customer side leakage. Here we have an insight into SWW's experience of IoT technology

  • The successes and learnings, and an early view into SWW's latest application
  • Developments aimed at empowering customers to take charge of leakage and their water use
  • Scaling to take advantage of IoT technology and the associated benefits
  • Looking to the future of IoT and how the water industry engages with Smart City technology such as Fiware

Ben Ward, Drinking Water Asset Manager, South West Water, UK

15.55 Q&A


There is plenty of work going on to reduce the awareness time for leaks and locating them, but far less for preventing and mending them. The industry's repair technique is the same as that developed by the Romans - excavation to expose the main, regardless of the size of the leak, and then either installation of a clamp or cutting out and fitting a new pipe. 

What are the options for minimal disruption or non-intrusive pipe repairs? What research is being done to bring pipe repair into the digital age?

16.05 Living With Old Pipes

  • The scale and some challenges of ageing pipe infrastructure
  • The advent of digital technologies
  • Are autonomous robots living in our pipe the future?

Joby Boxall, Head of Department, Professor of Water Infrastructure Engineering, Sheffield University, UK

16.25 Q&A

16.30 Smart Pipe Repair

What are the options for minimal disruption or non-intrusive pipe repairs? What research is being done to bring pipe repair into the digital age? Where are the new technologies being tested?

Panel Session Discussion with Water Company Practitioners

16.50 International Panel Session

A Round Table Discussion with our international speakers

  • What are the main learning outcomes from the Summit agenda?
  • What advice can our international experts give to their UK water utility colleagues?

17.20 Chair's Closing Remarks and Close of Summit


The World-Leading Forum for Leakage Management...

...Now In Its 11th Edition And Established As A Brand Leader - For Water Company Practitioners To Exchange Information on Topical Case Studies And Learn About Best Practice Technologies For Assessing, Monitoring And Reducing Leakage In Their Networks


  • Public Interest Commitment (PIC) goals - a keynote presentation from 3 UK water company CEOs to explain the steps to deliver on their commitment to reduce leakage
  • Innovation, collaboration and cooperation.  Innovation is not just technology, but innovative concepts and practices - how will the 'heat-map' of company research help the industry to achieve zero leakage?
  • Integrating network data to localise leaks in fixed and mobile networks. 2018-19 saw the largest roll out of in-situ acoustic loggers in the UK water industry - how have these have helped to meet leakage targets?
  • Managing global challenges - water scarcity, drought and natural disasters, and now Covid-19.  How is the global water industry coping?
  • Managing leakage using machine learning, big data analysis and hydraulic simulation - using ever smarter algorithm technologies to analyse the mass of data coming in from all over the network, and to detect abnormal patterns outside the normal operating range
  • The rise in automation and AI will cause 75 million jobs to be lost by 2022, but 133 million new jobs will be created (WEF 2018). What effect will this have on the water industry workforce? Will the new technologies be in the hands of Gen Z?
  • Smart network infrastructure management - using big data analytics to link pipe replacement to failure rate.  How to maintain a desired level of service at a lowest asset life cycle cost?
  • How can smart networks improve performance in other areas to meet Outcome Delivery Incentives (ODIs) as well as reducing leakage and Per Capita Consumption (PCC)?
  • Bringing pipe repair into the digital age. What are the options for minimal disruption or non-intrusive pipe repairs?


Toshiba Research Europe Ltd

"For an outsider who is vaguely familiar with the water industry, this is an excellent event to get a grip on the issues in...

DCWW Welsh Water

A great mixed bag of topics and speakers from around the world

United Utilities

Very well planned conference. Great variety of topics


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